Help center
Frequently asked questions
Common information about booking, tracking, fees, cancellations and rider service.
Open the HATTOD booking page, complete the requested details and wait for confirmation.
Use the HTD tracking number provided after booking and enter it on the tracking page.
The official fee is the amount confirmed by HATTOD before dispatch or shown in the approved booking record.
No. Illegal, dangerous, restricted or unsafe items are not accepted. Review the prohibited-items policy.
Cancellation conditions may depend on whether a rider has already accepted, travelled or arrived at the pickup point.