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Rider Terms

General responsibilities and platform rules for HATTOD riders.

Starter draft: This page must be reviewed and customized to match the final registered business, actual operating rules and applicable Philippine law before formal launch.

Overview

Riders must follow dispatch instructions, protect customer information, report status honestly, comply with traffic and safety rules and observe wallet and platform-fee policies.

Service limitations

Availability may depend on rider capacity, service area, weather, road access, item type and operational conditions.

Questions and complaints

Contact HATTOD using the official phone, email, Facebook page or Messenger account listed on this website.

Updates

HATTOD may update this policy when operations, laws or service features change. The latest published version applies from its stated effective date.