Legal center
Cancellation Policy
Rules that may apply when a customer cancels a booking.
Starter draft: This page must be reviewed and customized to match the final registered business, actual operating rules and applicable Philippine law before formal launch.
Overview
A cancellation fee may apply when a rider has accepted, travelled, arrived, purchased an item or incurred costs. The admin will confirm the applicable amount.
Service limitations
Availability may depend on rider capacity, service area, weather, road access, item type and operational conditions.
Questions and complaints
Contact HATTOD using the official phone, email, Facebook page or Messenger account listed on this website.
Updates
HATTOD may update this policy when operations, laws or service features change. The latest published version applies from its stated effective date.