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Customer Terms
Responsibilities of customers when booking a HATTOD delivery.
Starter draft: This page must be reviewed and customized to match the final registered business, actual operating rules and applicable Philippine law before formal launch.
Overview
Customers must provide truthful item details, safe packaging, accurate addresses, active contact information and payment according to the confirmed arrangement.
Service limitations
Availability may depend on rider capacity, service area, weather, road access, item type and operational conditions.
Questions and complaints
Contact HATTOD using the official phone, email, Facebook page or Messenger account listed on this website.
Updates
HATTOD may update this policy when operations, laws or service features change. The latest published version applies from its stated effective date.